Contractor IT Technical Support
Workleap is hiring a remote Contractor IT Technical Support. The career level for this job opening is Experienced and is accepting Canada based applicants remotely. Read complete job description before applying.
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Job Description
Responsibilities: Provide quality technical support and ensure the resolution of IT requests within a reasonable timeframe. Manage access and licenses (creation, modification and deletion of user accounts and SaaS access). Manage IT assets using MDM tools such as Intune and Jamf. Collect regularly, clarify and document information relevant to the team. Research, investigate and propose team initiatives aimed at improving user experience, efficiency and ease. Collaborate with the IT team on the incident resolution as well as on ad-hoc projects. Define priorities and ensure good time management.
Qualifications
- Excellent customer service skills
- Knowledge of Azure AD, Microsoft365, Azure PIM
- Strong organization and management of priorities
- Experience in SaaS access management
- Sense of initiative, autonomy, and resourcefulness
- Expertise in Windows 10/11 and Mac OS computer troubleshooting
- Excellent communication skills in French and English (spoken and written)