Full-Time Jr Salesforce Administrator

• Triaging support tickets submitted by users, completing them or escalating to senior admins
• Fulfilling business as usual type requests like user creation, permission and queue assignment or data management
• Identifying and gathering requirements from users and stakeholders with help from Revenue Operations Business Analysts
• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports, sharing rules
• Documentation of training materials
• Testing deployments before they are released

• Salesforce product knowledge and at least 1 year of hands-on experience as an administrator, delegated administrator or power user
• Experience working with tickets on a help desk or customer support team
• Certified Salesforce Administrator
• Trailhead Superbadges and Trailhead Ranger
• Active in the Salesforce Community (Trailblazer or others like the Ohana slack, Facebook groups etc.)
• Available and responsive to questions from users and the team
• Requirement gathering and note taking skills
• Excellent relationship building and communication skills to interact with stakeholders at all levels
• Training and training material creation skills
• Understanding of the Salesforce security model and staying up to date with upcoming changes to it
• Salesforce configuration knowledge around fields, page layouts, lightning app builder, record types, out of the box automation tooling like lead/case assignment rules, case escalation rules, entitlement processes, reports and dashboards

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