Contractor Lead - Customer Success

Freshworks is seeking a Lead - Customer Success to join their team in Brazil. As a customer champion, you will be the primary point of contact for customers in Brazil and Latin America.

Responsibilities:

• Act as a strategic consultant and trusted advisor to customers.
• Engage with key partners and facilitate the use of the Freshworks platform.
• Develop account plans for all customers, acting as the roadmap for growth.
• Collaborate with Account Managers to identify and close expansion opportunities.
• Work closely with professional services, support, and partners to deliver seamless support.
• Build relationships with C-level stakeholders and advocate the "Customers for Life" philosophy.
• Understand Freshworks products and features, and quantify their impact with ROI models.
• Coach customers on product adoption and usage.
• Identify and manage risks proactively.
• Identify successful customers and convert them into advocates.
• Introduce and implement new products/features based on customer needs.
• Collaborate with internal stakeholders to achieve customer goals.
• Be fluent in Portuguese and Spanish.

Requirements:

• 5+ years of Customer Success experience in a B2B environment.
• Experience presenting technology products and consulting with customers.
• Experience growing customer relationships and understanding business needs.
• Experience managing a book of business with significant growth.
• Experience working with C-level/SVP-level executives.
• Experience with executive business reviews.
• Strong ability to demonstrate product functionality and present key use cases.
• Ability to influence change in complex organizations.
• Ability to work in a fast-paced, global environment.

What is the last date for applying to the job?

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