Contractor Lead - Customer Success

Freshworks is seeking a Lead - Customer Success to join their team in Brazil and Latin America. The Customer Success team is crucial for customer retention and development. As a Lead - Customer Success, you will:

• Act as a strategic consultant to customers.
• Develop success plans and ensure clear communication throughout the customer journey.
• Partner with Account Managers to create account plans and drive expansion.
• Collaborate with Professional Services, Support, and Partners for seamless support.
• Build deep relationships with customers and understand their business goals.
• Influence C-level stakeholders.
• Quantify the impact of Freshworks products and features.
• Provide coaching and training on product usage.
• Identify, communicate, and manage risks.
• Develop advocates from successful customers.
• Introduce new products and features.
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, etc.).

Required Skills and Experience:

• Fluency in Portuguese and Spanish.
• 5+ years of Customer Success experience in B2B.
• Experience presenting a technology suite.
• Experience growing customer relationships and understanding customer needs.
• Experience managing a book of business with significant growth.
• Experience working with C-level/SVP-level executives.
• Experience with executive business reviews.
• Ability to demonstrate product functionality.
• Experience influencing change in complex organizations.

What is the last date for applying to the job?

Which countries are accepted for this remote job?