Full-Time Lead Engagement Manager

The Professional Services Data Practice team is a growing practice offering clients transformation and a competitive edge. The Lead Engagement Manager will build and maintain solid working relationships with coworkers and clients, from pre-sales to delivery.

Motivating engineering teams and customers' technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery.

Managing customer expectations and establishing long-term partnerships by delivering complex, large enterprise-wide programs effectively, on time, on budget, and according to agreed-upon scope is critical to the role.

Work location: Remote in the U.S.A. Candidates residing within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week.

1. Lead the design and implementation of enterprise-grade systems significantly impacting the client's business.
2. Work with cross-functional teams to understand the customer's business and objectives, ensuring Rackspace delivers the right solutions and products within budget.
3. Project Management responsibilities as defined in PMBOK and Agile manifesto: initiation, scoping, creating program plans, directing project teams, maintaining budget, leading risk and issue management, tracking actions and interdependencies, leading agile ceremonies and program status calls.
4. Familiarity with delivering projects to statements of work, detailed scope, and budget management.
5. Ethical accountability for strategic customer goals and messaging, reliable financial management, comprehensive risk and issue forecasting, and reporting on value delivery.
6. Oversee and monitor program staff, providing delivery support and direction.
7. Understand and navigate commercial partnerships, including subcontracting and cloud vendor contracts/funding.
8. Assist the PMO lead by mentoring and onboarding new team members, and assisting with recruitment as required.

Skills:

• Excellent oral and written communication skills, interacting with business and technical staff at all levels, including senior executives.
• Exceptional problem-solving skills, strong business judgment, and experience collaborating in hybrid teams.
• Influencing and interpersonal skills to drive program success.
• Self-starter technical leader with a proven ability to execute strategically and tactically.
• Customer-focused with a passion for the cloud.
• Solid analytical, planning, and interpersonal skills, handling complex demands.
• High customer trust and confidence establishment/maintenance.
• SDLC experience with Agile and traditional project management.
• Evaluating program performance, diagnosing and resolving issues, technical design discussions, and summarizing complex topics/options.
• Representing engineering perspectives to partner organizations, product teams, and executive leadership.
• Engaging individuals and teams across geographies and cultures.
• Leaning into ambiguity or conflicting priorities to succeed in a fast-paced environment.
• Toggling between lead and team member roles.

Qualifications and Experience:

• Bachelor's Degree or 4 years of related experience
• 5+ years managing large, complex, lengthy (18+ months) programs in technology.
• 12+ years of project management experience with proven track record.
• 5+ years hands-on Agile experience, acting as Scrum Master.
• Project Management Professional (PMP)® or equivalent certification
• Public cloud platform foundational cert (AWS, Azure, or GCP) preferred.
• Strong communication skills; experience presenting to executives.
• Familiarity with public cloud technologies, software development, networking, data, and/or security.
• Proficient with JIRA and other Agile management tools, and Salesforce.
• Technical background (software development, database/system design, IaaS).
• Results-oriented, proactive management approach.
• Quick learner with a desire to develop expertise in public cloud platforms, cloud data warehousing, and cloud reporting.

Physical Demands: General office environment. Long periods of sitting and computer monitor use may be required.

Schedule: Flexibility to include weekends/evenings/holidays for 24/7 operations.

Travel: Occasional domestic/international travel (less than 10%).

Possible pay range: $143,700 - $245,520 (dependent on state, experience, and qualifications).

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