Full-Time Lead Senior Project Manager, Learning & Performance

This opportunity is within the EVERSANA Deployment Solutions business unit, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Providing leadership, support and coaching to the Deployment Solutions Project Management team.
• Conducting Project Manager performance reviews and coach to any performance issues.
• Managing departmental workload and project assignments.
• Act as operational liaison while developing and maintaining relationships with clients, internal team members and vendors.
• Ensuring contracted operational support meets the needs of the business and the client.
• Collaborating with appropriate internal business units, departments and applicable external vendors to accomplish project essential tasks and deliverables.
• Assisting Project Management team with creating and managing project timelines.
• Identifying areas to develop processes or create efficiencies.
• Handling operational questions from the Project Management team, other internal team members and external clients.
• Researching and determining best business practices.
• Expert knowledge of administrative and technical operational support.
• Expertise of and adherence to all processes, tools, and technology.
• Hiring, training, and assigning project responsibilities to newly on-boarded Project Managers.
• Providing guidance to Project Managers for career growth and overall skills development.
• Demonstrating a commitment to diversity, equity, and inclusion.
• All other duties as assigned.

PEOPLE LEADER:

• Responsible for and oversee their respective department.
• Interview, select and supervise department staff.
• Communicate, interpret, and discuss company policies and procedures with team.
• Determine job objectives, work methods and performance standards.
• Review performance relative to departmental objectives and discuss appraisal with each employee.
• Authorize and communicate salary changes, promotions, transfers, discipline, and discharge.
• Administer all other personnel actions.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree
• Excellent organizational and multitasking abilities
• Strong interpersonal, verbal, and written communication skills
• Proven leadership and collaboration skills
• High attention to detail and accuracy
• Self-motivated with a proactive, action-oriented work ethic
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications
• Familiarity with project management tools
• Strong aptitude for technology
• Fundamental understanding of project management principles

PREFERRED QUALIFICATIONS:

• 5+ years of relevant experience
• Experience managing or supporting outsourced service providers
• Background in operations management, account management, or project management
• Experience with Salesforce, CRM platforms, reporting and analytics systems
• Familiarity with supporting technologies

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