Full-Time Learning Consultant

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING.

Join us in our quest to transform learning and help individuals unleash their edge.

We are currently seeking a Learning Consultant (LC) who will execute a portfolio of standard and custom projects across multiple customers. The Learning Consultant is responsible for drafting or modifying a project plan for each project and ensuring that all projects are completed within scope and to the quality standards required.

Projects can include:

• Facilitating live sessions
• Developing workshops
• Driving and executing a Customer’s learning strategy
• Creating marketing plans and materials
• Curating content
• Building blended learning programs
• Conducting needs analyses
• Advising customers on best practices
• Measuring results/reporting

Establishing solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role.

The Learning Consultant is responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed.

OPPORTUNITY HIGHLIGHTS:

• Manage the delivery of service engagements for Skillsoft clients
• Work with account teams to focus on customer-specific program needs.
• Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Conduct and participate in customer meetings virtually
• Keep up to date on course/curriculum offerings, changes to certification tracks, and newly released versions of Percipio and Skillsoft products
• Keep up to date on L&D industry trends and best practices
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Evaluate project risks and raise them to management
• Communicate project status weekly to management
• Escalate issues that impact client relationships
• Pursue understanding of the customer’s business and learning priorities and goals

SKILLS & QUALIFICATIONS:

• University degree
• Experience as a practitioner of learning facilitation
• Strong experience with virtual and collaboration web tools
• Advanced level of desktop application skills
• Experience or familiarity with the computer-based training market
• Familiarity with LMS or LCMS platforms
• Understand foundational principles of adult learning
• Experience with applying L&D theories
• Ability to analyze data
• Excellent customer service experience
• Facilitation experience
• Strong project management, time management and organizational skills
• Team player and relationship builder
• Ability to conduct business virtually

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