Contractor Level 2 Technical Support Specialist
VirtueStaff is hiring a remote Contractor Level 2 Technical Support Specialist. The career level for this job opening is Experienced and is accepting India based applicants remotely. Read complete job description before applying.
This job was posted 2 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
VirtueStaff
Job Title
Level 2 Technical Support Specialist
Posted
Career Level
Contractor
Career Level
Experienced
Locations Accepted
India
Share
Job Details
We are seeking a proactive and skilled Level 2 Tech Support professional to join our team. The candidate will be responsible for handling second-level support for a variety of technical issues, providing effective solutions, and ensuring a positive user experience.
Responsibilities
- Serve as the first point of contact for customer support, answering phones and handling help desk tickets.
- Provide Level 1/2 technical support including:
- Workstation setup, configuration, and troubleshooting.
- Office 365 account setup, troubleshooting, and administration.
- Printer, peripheral, and basic networking issue resolution.
- Software installation and troubleshooting.
- Perform new user onboarding, including workstation builds and application setup.
- Work within ticketing systems (e.g., Autotask, ServiceNow, Remedy, etc.) to manage service requests and incidents.
- Support security tools and solutions (e.g., SentinelOne, EDR platforms).
- Provide basic troubleshooting on servers, firewalls, and virtualization platforms (VMware, Hyper-V) as needed.
- Document solutions, escalate issues as required, and contribute to knowledge base improvements.
- Collaborate with other technicians to ensure consistent coverage and high-quality customer service.
Requirements
- Experience in a Managed Services Provider (MSP) environment required.
- Technical Skills:
- Strong knowledge of Office 365 administration and support.
- Proficiency with Windows workstations (builds, OS installation, troubleshooting, application setup).
- Experience with ticketing systems (Autotask preferred, but others accepted).
- Familiarity with EDR/security tools (e.g., SentinelOne).
- Basic exposure to firewalls, servers, and virtualization (VMware/Hyper-V a plus).
- Excellent English communication skills with a clear, easy-to-understand accent.
- Prior customer-facing technical support experience.
- Ability to work independently while following established processes.
Preferred Qualifications:
- Broader IT knowledge beyond one specialization.
- Familiarity with MSP tools and workflows.
- Experience supporting onboarding processes for new users and devices.
- Additional technical exposure to advanced IT concepts (servers, networking, cloud environments).
Benefits Work From Home Performance Bonus
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Level 2 Technical Support Specialist at VirtueStaff is
7th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India
] applicants. .
Related Jobs You May Like
Technical Support Engineer
Brazil, Poland, Philippines, Mexico
3 weeks ago
API Knowledge
Cloud Foundations
Customer Service
Intetics
Contractor
Entry Level
Microsoft Teams Implementation Specialist (Remote)
Worldwide
3 weeks ago
Azure AD
Direct Routing
Microsoft 365
Syncreon Consulting
Contractor
Experienced
Computer and Information Systems Managers
USA, UK, Canada
4 weeks ago
AI
Communication Skills
Computer Skills
Obsidian
Contractor
Experienced
HOUR $100 - $200
Microsoft Teams Implementation Specialist (Remote)
Pemberton Township, NJ
4 weeks ago
Azure AD
Direct Routing
Microsoft Teams
Syncreon Consulting
Contractor
Experienced
Microsoft Teams Implementation Specialist (Remote)
Pemberton Township, NJ
1 month ago
Azure AD
Direct Routing
Microsoft 365
Syncreon Consulting
Contractor
Experienced