Full-Time Manager, Expert Services Management
ServiceNow is hiring a remote Full-Time Manager, Expert Services Management. The career level for this job opening is Manager and is accepting Orlando, Florida based applicants remotely. Read complete job description before applying.
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The Expert Services team at ServiceNow works with customers to achieve their business outcomes by providing prescriptive guidance. You will work with our customers to drive consumption, adoption, and customer satisfaction.
Role: Manager in the Strategic Portfolio Management Workflow, leading an expert team of Business and Technical Consultants.
Objective: Drive best practice and platform operating efficiency into our customers’ environments to ensure scalability and maintainability.
What you get to do in this role:
- Lead the Strategic Portfolio Management Workflows business plan.
- Support sales through precise delivery scoping and strategy.
- Engage with customer leadership to position Expert Services across various delivery models.
- Provide business and technical leadership to consultants, customers, and partners.
- Oversee hiring, enablement, development, and management of experts.
- Collaborate with internal teams on training, enablement, product management, and best practices.
- Champion continuous improvement of delivery materials.
- Foster strong relationships with cross-functional product teams.
- Work with the Service Offerings team to maintain a comprehensive service catalog for customers.
To be successful in this role you have:
- 3+ years of leadership experience in a professional services organization.
- 5+ years of consulting experience for complex, global organizations.
- Experience managing professional services forecasting, resourcing, and capacity.
- Experience working within Agile or Scaled Agile frameworks.
- Experience in technical consultative pre-sales environments.
- Experience designing and developing services capabilities.
- Understanding and basic use of development tools and/or software, such as: ServiceNow Platform.
- Strong interpersonal skills, customer-centric attitude and ability to deal with cultural diversity.
- Proactive attitude, critical thinking, problem solving, and conflict resolution
- Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills