Full-Time Manager Integration Solutions
Firework is hiring a remote Full-Time Manager Integration Solutions. The career level for this job opening is Manager and is accepting Malaysia based applicants remotely. Read complete job description before applying.
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Firework
Job Title
Manager Integration Solutions
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Malaysia
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Job Details
Our team is growing! We're looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with enterprise customers in Europe. You have a deep understanding of Firework's products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
What you'll be doing
- Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
- Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
- Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
- Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
- Triage and resolve bugs and other technical issues throughout the customer journey
- Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
We'll be excited if you have
- Bachelor's degree, preferably in Computer Science or other technical field
- 5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
- Experience working with European customers
- Fluent in English. French or German is a plus
- Excellent communication and presentation skills with various technical and non-technical audiences
- Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven
- Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
- Start-up, team-oriented mentality
Technical qualifications
- Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required
- Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus
- Knowledge of Wordpress, Shopify is a plus
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Manager Integration Solutions at Firework is
21st of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Malaysia
] applicants. .
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