Full-Time Manager, Program Management

• Setting clear direction, effective plans and measurable outcomes
• Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
• Driving team engagement for program and company success
• Developing a pipeline of excellent talent to fill future business needs

• Establish workflow, work methods and performance standards for the team
• Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and/or complaints
• Continually evaluate the efficiency, productivity and accuracy of the team and make improvements to attain high levels of achievement in each area
• Effective teamwork at all levels and areas of the company; with internal team members as well as external entities
• Present program information to internal and external clients
• Ensure adequate staffing assignment for program commitments
• Ensure successful new employee onboarding and training
• Identify and execute cross training opportunities
• Adapt to a fast paced, dynamic environment, make independent decisions, maintain confidential information and meet deadlines

• Associate’s Degree and 10 years’ experience or Bachelor’s Degree 8 years’ experience
• Customer service experience
• Supervisory experience
• Experience in a healthcare setting
• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to communicate effectively to the business unit(s) as a whole, and individually, to discuss issues, new process, training and to gather input on ways to improve the program/programs(s)
• Critical thinking and problem solving skills with the ability to perform detail-oriented work accurately
• Ability to work with multiple stakeholders (patients, clients, physicians) in a fast paced environment

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