Full-Time Manager, Software Engineering (Platform Services)

• Lead and grow a team responsible for core development infrastructure platforms
• Ensure the reliability, performance, and availability of supported services, meeting or exceeding SLAs
• Collaborate with security and engineering teams to embed best practices across the SDLC
• Drive the development and maintenance of Copilot-related metrics and dashboards using Amazon QuickSight
• Oversee observability tooling and practices, including Splunk and Datadog, to ensure visibility into system health and performance
• Establish and enforce governance standards for internal platforms, including access controls, compliance, and audit readiness
• Partner with leadership to define team strategy, roadmap, and long-term goals
• Promote engineering excellence through best practices in infrastructure as code, CI/CD, and platform governance
• Support change management and continuous improvement through agile methodologies

• 5+ years of experience in software engineering, DevOps, or platform engineering
• 3+ years of experience managing engineering teams, including hiring, performance reviews, and career development
• Hands-on experience with Terraform Enterprise, GitHub Enterprise, Nexus, and SonarQube
• Experience with cloud platforms such as AWS, GCP, or Azure
• Proficiency in infrastructure as code and CI/CD pipeline design
• Experience with ITSM tools such as ServiceNow (SNOW), AutoNow, or Jira Service Management
• Experience building and maintaining metrics dashboards using Amazon QuickSight or similar BI tools
• Experience managing observability platforms such as Splunk and Datadog
• Proven ability to manage services with uptime and performance SLAs
• Familiarity with platform governance practices, including policy enforcement, access management, and compliance monitoring

• Demonstrated success leading high-performing, distributed engineering teams
• Skilled in coaching, mentoring, and supporting engineers at all levels
• Experience fostering a culture of accountability, transparency, and continuous learning
• Ability to lead teams through organizational and technical change
• Strong cross-functional collaboration with product, security, and infrastructure stakeholders

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