Full-Time Medical Information Associate

PrimeVigilance is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

1. Provide approved responses to medical inquiries (healthcare professionals, patients, pharmaceutical clients), including call handling.
2. Accurately identify, document, and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
3. Ensure all medical information inquiries are tracked and fully documented accurately and completely within the Medical Information database.
4. Participate in the out-of-hours provision of medical information for clients with a 24/7 enquiry handling service.
5. Provide management with regular updates on project status and metrics concerning inquiries.
6. Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.

Qualifications and Skills:

• Life science/biomedical background – healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call center experience preferred.
• Comfortable receiving inquiries by phone.
• Ability to perform out-of-hours service if required.
• Time and issue management, delegation, organization, and multitasking skills with good attention to detail.
• Strong interpersonal and communication skills.
• Advanced English skills (verbal and written).

What is the last date for applying to the job?

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