Full-Time Medical Information Specialist (German Speaking)

THE POSITION: Medical Communications is part of integrated commercial services. This position builds credibility and strengthens relationships with healthcare providers, patients, and industry clients. It delivers industry-leading services including call center staffing, adverse event/product quality issue identification, and medical writing.

HOME OFFICE BASED: Ideal locations include Poland, Ireland, UK, Germany, Italy, Portugal, or Spain. Legal eligibility to work in the European Union or UK is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Translate English documents into target language (or vice-versa).
• Handle drug information inquiries from physicians, pharmacists, nurses, and consumers.
• Disseminate drug information verbally or in writing.
• Identify adverse events and product complaints, creating initial reports adhering to EVERSANA-Medical Communications and client SOPs.
• Comply with local Regulatory Authority regulations.
• Assess information needs and depth of information required.
• Write adverse event and product complaint narratives.
• Coordinate quality-related complaint responses (involving Quality Assurance, Regulatory Affairs).
• Research and develop information for written dissemination to healthcare professionals.
• Handle miscellaneous projects (market research, sales training).
• Medical Writing
• On-call responsibilities.
• Other duties as assigned.

EXPECTATIONS OF THE JOB:

• Maintain/improve customer service associated with Medical Communications Call Center.
• Flexible schedule: Full-time, rolling 5-day workweek, weekend work possible, day and night shifts.
• Contribute to process improvement to impact call center metrics.
• Up to 10% travel.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Education: Pharmacy degree preferred, other life sciences degrees considered.
• Experience/Training: Strong clinical background, excellent verbal/written communication skills.
• Language: C1 English, C1 or C2 German (mandatory).
• Strong translation skills

PREFERRED QUALIFICATIONS:

• Education: Pharm D / M Pharma highly preferred.
• Experience/Training: Call center, medical information, pharmaceutical industry, clinical experience (medical writing).
• Language: Fluent English, German. Other European languages are a plus.
• Technology: Computer proficiency in Microsoft Word, Excel, and other Windows applications. Knowledge of Medical Information Management Systems, Safety Databases.
• Positive Attitude: Upbeat, genuine interest in others, sense of humor.
• Communication Skills: Articulate ideas, motivate others.
• Innovator: Turn creative ideas into solutions.
• Principled: Integrity, credibility, high moral/ethical behavior.
• Patient Minded
• Client Delight
• Take Action
• Embrace Diversity
• Grow Talent
• Win Together
• Communication Matters
• Always Innovate

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