Full-Time Medical Information Specialist (Spanish & English)

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, including call center staffing for responding to product information requests, identifying and in-taking adverse events/product quality issues, and medical writing.

Home office based, full-time position, ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain. Legally eligible to work in the European Union or in the UK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Translation of English documents into the target language or vice-versa.
2. Triage and respond to drug information inquiries from physicians, pharmacists, nurses, and other healthcare professionals and consumers/patients.
3. Disseminate drug information verbally or in writing.
4. Identify adverse events and product complaints during interactions with customers. Perform intake to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
5. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
6. Utilize writing skills for adverse event and product complaint narratives during intake and medical inquiry custom responses.
7. Coordinate processes necessary for responding to quality-related complaints, potentially interacting with Quality Assurance, Regulatory Affairs, and the complainant.
8. Utilize drug information skills to critically evaluate medical literature, researching and developing information for written dissemination to healthcare professionals.
9. Miscellaneous projects, including market/competitive product research, system development, sales training projects, and field liaison support.
10. Medical Writing
11. On-call responsibilities.
12. All other duties as assigned.

EXPECTATIONS OF THE JOB:

• Maintain and improve customer services associated with Medical Communications Call Centre activity.
• Europe working hours between 8am-6pm CET, Mon-Fri. Potential Bank Holiday work with lieu day.
• Maintain/improve process improvement to impact call centre metrics, subject to annual or more frequent change.
• Limited travel up to 10%.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Life Sciences or healthcare degree or equivalent
• Strong clinical background and excellent verbal/written communication skills
• English C1 level mandatory. Native Spanish fluency essential. Strong translation skills.

PREFERRED QUALIFICATIONS:

• Pharma D/M Pharma degree, or MSc in Life Sciences/healthcare.
• Call Center, Medical Information, pharmaceutical industry, and clinical experiences, including medical writing.
• Fluent English, Native Spanish.
• Computer proficiency in Microsoft Word, Excel, and other Window applications.
• Utilize Medical Information Management Systems, Safety Databases, or equivalent.

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