Full-Time Medical Information Specialist (US Hours)

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Translation of English documents into the target language or vice-versa, and delivering translated responses either on the phone or in writing.
2. Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers/patients.
3. Disseminate drug information verbally or by written correspondence.
4. Identify adverse events and product complaints during customer interactions. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
5. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
6. Utilize writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
7. Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the Quality Assurance, Regulatory Affairs, and the complainant departments.
8. Utilize drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
9. Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
10. Medical Writing
11. On-call responsibilities on an as assigned basis.
12. All other duties as assigned.

EXPECTATIONS OF THE JOB:

• Maintain and improve customer services associated with the activity of the Medical Communications Call Centre.
• Able to work full time on a rolling 5 day week that will include weekend working.
• Shift rostering may include regular shifts during the day and night.
• Be flexible with work scheduling as required by clients and management.
• Maintain and contribute toward process improvement which positively impacts metrics associated with the activities of the Medical Communications Call Centre.
• In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Strong clinical background and excellent verbal/written communication skills.
• Mother tongue fluency in English.
• Any European Language fluency of C1 or C2 (Common European Framework) is ideal.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Computer proficiency in Microsoft Word, Excel, and other Window applications.
• Utilizing of Medical Information Management Systems, Safety Databases, or equivalent.
• Pharmacy degree is a must.

What is the last date for applying to the job?

Which countries are accepted for this remote job?