Part-Time Medical Operations Officer

About MHG: MHG provides global medical case management services. Our mission is to ensure patients receive timely, high-quality medical attention, control costs, and deliver exceptional service.

About the Role: Seeking a Medical Operations Officer to join our Onshore Medical Operations department, crucial in ensuring seamless medical coordination for seafarers globally.

• Manage end-to-end medical referrals for seafarers.
• Coordinate medical cases across multiple countries, time zones, and providers.
• Liaise directly with patients, captains, agents, and healthcare providers.
• Document and maintain accurate medical records on Seacare.
• Provide regular status updates to clients and stakeholders.
• Coordinate transportation logistics, including repatriations and medical evacuations.
• Support decision-making on urgent cases.

Key Responsibilities:

• Case Coordination: Handle inpatient and outpatient medical cases, including cost and case monitoring.
• Communication: Maintain clear, professional communication with clients, captains, and internal teams.
• Reporting: Produce daily updates for hospitalized patients and detailed case summaries.
• Compliance: Ensure all case documentation follows GDPR and HIPAA standards.
• Logistics: Organize transportation, visas, and appointments.
• Crisis Management: Act quickly in urgent scenarios.

Required Skills & Qualifications:

• Excellent verbal and written communication in English and Spanish.
• Strong time management and organizational skills.
• Attention to detail and ability to make swift, informed decisions.
• Understanding of medical terminology.
• Comfort working remotely with a global team.
• Proficient in digital tools (case management software, MS Office, email).

Nice-to-Have Skills:

• Additional languages: French and/or Portuguese.
• Previous experience in the maritime industry, medical assistance, telemedicine, or crewing.
• Familiarity with insurance and cost-control processes.

What We Offer: A fully remote, flexible work setup with global exposure and continuous training.

What is the last date for applying to the job?

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