Full-Time Network Security Customer Success Engineer
Palo Alto Networks is hiring a remote Full-Time Network Security Customer Success Engineer. The career level for this job opening is Experienced and is accepting London, United Kingdom based applicants remotely. Read complete job description before applying.
Palo Alto Networks
Job Title
Network Security Customer Success Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
London, United Kingdom
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Job Details
As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You will act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.
Your Impact:
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions.
- Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations.
- Be the first line of defense in proactively addressing customer needs for technical assistance.
- Serve as a customer advocate in influencing product roadmap and improvements.
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
- Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time.
Your Experience:
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required
- Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles
- Understanding SASE architecture and value proposition
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
- Knowledge of Linux (including BASH and Python scripting)
- Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
- Strong consulting and project management skills
- Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
- Ability to multi-task and work in a fast-paced environment
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Network Security Customer Success Engineer at Palo Alto Networks is
24th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
London, United Kingdom
] applicants. .
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