Full-Time Operational Excellence Coach

The Large Enterprise OpEx Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching. This role requires a deep understanding of stakeholder dynamics and the ability to navigate and influence the complex political landscapes of Large Enterprises.

Coaches will build strategic relationships across various levels of the organization, from shop floor staff to frontline leaders, CI directors, and C-level executives. They will advocate for operational excellence initiatives by effectively communicating the value and impact of continuous improvement efforts.

Coaches must possess practical experience delivering Continuous Improvement (CI) in multi-plant environments, embodying the philosophy of leading-through-doing.

The coach will focus on fostering collaboration, ensuring alignment, creating a culture that embraces change and innovation, and empowering customers to achieve significant personal growth and tremendous productivity gains while advocating for operational excellence.

Responsibilities

1. Oversees and coaches 5-7 customers at a time
2. Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
3. Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings
4. Tracks performance data and customer uplifts
5. Leads process improvement and kaizen activities
6. Openly shares feedback to drive positive behavior change
7. Facilitates remote weekly customer progress meetings
8. Identifies miracle stories and results to guide celebrations
9. Manages project schedules
10. Provides Success Assessments upon project completion
11. Delivers executive overviews and provides customer information related to all Redzone programs
12. Troubleshoots customer technical issues as needed
13. Supports customer identification of next steps in their Redzone journey

Required Skills

• Ability to work in direct manufacturing roles (Operations Manager, Production Supervisor, Continuous Improvement Manager)
• Proficient in Change Management
• Understanding of Overall Equipment Effectiveness (OEE)
• Planning, organizing, and functioning effectively in a dynamic environment
• Developing/maintaining strong relationships with clients and internal teams
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and assessment skills
• Effective time management in a high-paced environment
• Prioritizing tasks within active projects
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech-friendly and comfortable with networking, wireless, and software information
• PLC experience (desired, not required)

Education/Experience

• BA/BS in relevant fields (Engineering, Manufacturing, Organizational Leadership, Supply Chain, etc.)
• Senior Operations Leadership experience in manufacturing
• 1+ years of multi-site or Large Enterprise experience
• 1-3 years experience in Lean tools and project management
• Proven application experience with Lean and Six Sigma tools

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