Full-Time Operational Excellence Readiness Coach

Operational Excellence Readiness Coach-Bilingual - Job Description

Under the leadership of the Implementation Lead, the OpEx Readiness Coach is responsible for providing QAD Redzone customers with coaching and implementation guidance.

This position provides customers with the first impression of QAD Redzone training, testing and configuration. This position is critical to customer and QAD Redzone success during the first 8 weeks of implementation.

Responsibilities

• Provides QAD Redzone customers with coaching to ensure readiness for Connected Teams Coaching.
• Conducts onsite visits at the end of the project management phase before coaching.
• Ensures signals are wired and visual factory is installed and ready.
• Performs initial software training and supports customers' Practice Team for QAD Redzone knowledge dissemination.
• Facilitates out brief and provides internal QAD Redzone team with summaries on key outputs, players, and risks.
• Configures and sets up QAD Redzone software to match the manufacturing client site's production process.
• Ensures manufacturing data completeness (product, equipment, run rates).
• Possesses full knowledge of floor shop environments, workflows, and processes in Food & Beverage and CPG industries.
• Supports and fosters client confidence before the "go-live" date.
• Monitors and provides quality control to ensure automation signals from the plant (photoeyes or machine cycles) provide accurate, real-time data to QAD Redzone for the shop floor team.
• Understands and monitors escalation processes for critical path items or risk points.
• Provides initial QAD Redzone training for management, leads, and shop floor users.
• Other duties as assigned.

Requirements

• Fluency in Spanish and English.
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement.
• Ability to plan, organize, and function effectively in a dynamic environment.
• Ability to address multiple demands of internal teams and clients.
• Strong relationships with clients and internal teams.
• Strong written and verbal communication skills.
• Sound judgment and excellent assessment skills.
• Ability to prioritize tasks to meet critical path deadlines.
• Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint).
• Proficient communicating technical networking, wireless, and software requirements.
• PLC experience and familiarity is a plus (but not required).
• BA or BS in relevant fields (Engineering, Manufacturing, Organizational Leadership, Supply Chain Management, Business Management)
• One year experience in direct hands-on manufacturing (Operations Manager, Production Supervisor, Continuous Improvement Manager, preferably within the food and beverage industry)

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