Full-Time Operations Engineer
EY is hiring a remote Full-Time Operations Engineer. The career level for this job opening is Experienced and is accepting India based applicants remotely. Read complete job description before applying.
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EY
Job Title
Operations Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
India
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Job Details
At EY, you’ll have the chance to build a unique career.
The opportunity
Operations Engineer has responsibilities within a team of L3 and supports various application platform services.
Your key responsibilities
- Provide support on daily customer initiated operations of the services in Telephony, SBC, EFAX, Genesys & TEC.
- Capture, triage, troubleshoot and resolve issues, escalate when needed.
- Responsible for handling Level 3 service requests and operational activities.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
- Coordination with different escalation teams during high risk Incidents or Projects.
- Adheres to engineering methodologies, standards, and leading practices.
- Produce accurate, brief and clearly written documents tailored to audience needs and expectations.
- Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
- Execution of application environment tasks as required for incident resolution.
- Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
- Respond to automated alerts on the health of systems.
- Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
- Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management.
- Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
- Responsible for assisting senior team members in research and development of new products and technologies.
- Root cause analysis and service improvement solutions.
Skills and attributes for success
- Demonstrable basic knowledge of key products such as SBC, Telephony, Genesys & Teams calling.
- Knowing Concept about SIP call flow
- Hands-on experience in different appliances like AudioCodes SBC’s, Cisco Voice Gateways and Audio code routing manger.
- Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage.
- Knowledge in Genesys pure cloud.
- Genesys call flow knowledge
- Basic understanding of operating systems and dependent platforms such as Microsoft Windows.
- Basic understanding of networking/LAN/WAN/DMZ & VPN concepts including but not limited to Quality of Service, Call Admission Control and routing.
- Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
- Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments.
- General understanding of various IT security concepts related to production environments
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Operations Engineer at EY is
18th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India
] applicants. .
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