Full-Time Operations Execution Project Manager

Capgemini is seeking an Operations Execution Project Manager for a top 10 US Insurance Carrier.

Job Summary This position manages the execution and change management of large, high-level, complex operations projects and core operational activities affecting employees, customers, and agents. Leads and facilitates multiple large cross-functional teams in the implementation of business solutions aligning with the enterprise strategy.

Essential Job Functions

• Initiate, research, evaluate, recommend, and execute high-level complex projects and core operational activities to support Service Operations strategy, people, process, and technology initiatives.
• Leads project and supports the execution of large cross-functional enterprise strategic projects.
• Ensure short and long-term strategies, programs, and processes are executed.
• Develop and lead change management plans and execution activities including impact analysis and assessing change readiness.
• Partners with other business units to facilitate communication and ensure projects align with operational objectives.
• Lead and present analysis reviews including trend monitoring and provides sound business solutions.
• Develop and deliver presentations and communications supporting the execution of change management.
• Collaborates with key stakeholders and generates key insights influencing business decisions and solutions.
• Takes ownership for resolving and mitigating issues.
• Identifies opportunities and risks associated with changes in the internal and external environment by developing and implementing short-term and long-term operational plans.
• Makes sound recommendations based on research of new technologies, techniques, and tools to support and/or drive improvements.

Requirements

• At least 5 years of experience in a similar role in Service Operations with call center experience.
• BS Degree or equivalent
• Full English Fluency

Competencies

• Strong demonstrated analytics experience including the evaluation of contact center data, metrics, and reporting.
• Experience communicating, presenting, and delivering business proposals to executive level leadership.

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