Full-Time Operations Manager (BPO)

• Responsible for the service delivery of the assigned service/s
• Responsible for turnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center
• Employee management and development of assigned associates
• Ensure a high quality and efficient management as well as risk management of the respective service
• Control, steer and optimize quantitative and qualitative KPIs of the respective sub-unit
• Support of (new) service implementation, implementation of change requests, service tracking (KPIs) and service management for local services
• Point of contact for clients

Requirements:

• Five to ten years of experience in site management role, preferably gained from BPO and related industries
• Ability to analyze and prepare reports for Management on Contractual obligations
• Ability to handle and respond to client escalations and commendations
• Responsible for professional development of the team
• Implement and develop policies and procedures
• Strong leadership and Project Management skills
• Outstanding product knowledge and customer service orientation
• Excellent written, verbal, analytical and communication skills
• Ability to build and promote a positive work culture
• Flexible in working schedule and amenable to work onsite

What is the last date for applying to the job?

Which countries are accepted for this remote job?