Full-Time Operations Supervisor

Job Responsibilities:

• Oversees project programmatic activities and operations.
• Reviews, recommends, reports, and implements programs to ensure contractual obligations and compliance.
• Analyzes processes and procedures to optimize performance.
• Defines and sets operational goals.
• Prioritizes assignments and adjusts service delivery as needed. May supervise staff.
• Understands technical aspects of operational units.
• Maintains knowledge of applicable federal, state, and local laws, regulations, and policies related to welfare and workforce programs.
• Maximizes performance and productivity.
• Directs/delegates staff responsibilities to meet/exceed standards. Reviews staff performance and recommends corrective actions.
• Facilitates meetings with partners for full, frequent communication.
• Coordinates training to ensure effective implementation of project activities.
• Participates in SOP development and maintenance.
• Other duties as assigned

Qualifications:

• Related Bachelor's Degree
• Experience organizing, planning, and developing program operations at a supervisory level
• Demonstrated customer service skills, excellent leadership, interpersonal, and human resource management skills

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