Full-Time Outreach Specialist
Montu is hiring a remote Full-Time Outreach Specialist. The career level for this job opening is Experienced and is accepting Brisbane, Australia based applicants remotely. Read complete job description before applying.
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Montu
Job Title
Outreach Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Brisbane, Australia
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Job Details
The Outreach Specialist is responsible for inbound and outbound patient engagement via phone and digital channels.
Key Responsibilities:
- Patient Service & Engagement: Participate in outbound patient outreach and inbound patient calls.
- Identify patient needs, address concerns, and guide them to appropriate resources.
- Manage complaint resolution and patient retention.
- Patient Experience Support: Coordinate orders and conduct proactive outreach based on CSAT and NPS feedback.
- Act as a liaison between internal clinical and operational teams, external pharmacies, and other stakeholders.
- Patient Success: Welcome new patients and keep them on track with reminders and appointment scheduling.
- Monitor patient orders and resolve delays.
- Share guidance on platform usage and escalate medical questions to clinicians.
- Check in with patients after key moments and spot potential issues early.
- Improve patient retention and overall experience.
Requirements:
- Previous experience with high volume customer queries and resolutions.
- Client service focus with a warm telephone manner and active listening skills.
- Ability to multi-task and manage time effectively.
- Strong problem-solving skills.
- Success in managing customer relationships.
- Organisational skills and high-level IT skills.
- Strong focus on teamwork and collaboration.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Outreach Specialist at Montu is
28th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Brisbane, Australia
] applicants. .
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