Full-Time Outreach Specialist
Montu is hiring a remote Full-Time Outreach Specialist. The career level for this job opening is Experienced and is accepting Brisbane, Australia based applicants remotely. Read complete job description before applying.
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Montu
Job Title
Outreach Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Brisbane, Australia
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Job Details
The Outreach Specialist enhances Patient Experience and drives Montu’s success by serving as the proactive voice of the call centre. They are responsible for inbound and outbound patient engagement via phone and digital channels, providing essential support and information to key patient segments. The Outreach Specialist ensures a seamless patient journey by proactively addressing concerns, guiding patients through processes, and managing escalations.
Key Responsibilities:
- Patient Service & Engagement: Participate in both outbound patient outreach and inbound patient calls as required.
- Identify patient needs by clarifying information, addressing concerns, and guiding them to appropriate resources.
- Manage complaint resolution and patient retention, demonstrating an empathetic, solution-focused approach.
- Patient Experience Support: Coordinate and ensure orders are directed to the appropriate teams for processing.
- Conduct proactive outreach based on CSAT and NPS feedback, as well as welcome calls for new patients.
- Act as a liaison between internal clinical and operational teams, external pharmacies, clinics, suppliers, and other key stakeholders.
- Patient Success: Welcome new patients with clear communication about what to expect and how to get support.
- Keep patients on track with reminders, appointment scheduling, and other non-clinical steps.
- Monitor patient orders, resolve delays, and work with pharmacy and operations to ensure timely fulfilment
- Share simple guidance on using the platform, like reordering or self-service, while directing medical questions to clinicians.
- Spot potential issues early, such as missed calls or delayed orders, and escalate them to the right team.
- Help improve patient retention and overall experience with consistent, responsive support.
Previous experience with high volume customer queries and resolutions. Demonstrated client service focus. Ability to multi-task, set priorities and manage own time effectively. Strong problem-solving skills. Thorough organisational skills. High level IT skills. Strong focus on teamwork.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Outreach Specialist at Montu is
30th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Brisbane, Australia
] applicants. .
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