Full-Time Partner Program Manager

Role Overview

• Your focus will be on accelerating partner success and ecosystem impact by designing and managing scalable global partner programs.
• Define and execute the strategy, framework, and governance for the Partner Program.
• Collaborate across Sales, Partner Management, Product, Marketing, Enablement, Legal, and PRM/Operations to enhance partner engagement.

Key Responsibilities

• Design and evolve program modules aligned with ServiceNow's GTM strategy to support partner-led AI innovation and revenue growth.
• Refine the partner program structure, tiers, benefits, and engagement models.
• Establish and monitor key performance indicators (KPIs) to measure program success and ensure ROI.
• Coordinate with partner management teams to drive program adoption and boost engagement among new and existing partners.
• Define and optimize onboarding, training, and certification requirements to accelerate partner success in RTM channels
• Lead data analysis and reporting efforts to monitor key program metrics and inform strategy.
• Implement opportunities for program enhancement, leveraging partner feedback and industry best practices.

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 8+ years in partner programs, partner management, channel strategy, or business operations within a SaaS environment
• Proven track record in developing, launching, and scaling partner programs
• Strong understanding of SaaS GTM strategies, software development cycles, and revenue models
• Exceptional project management, organizational, and stakeholder engagement abilities

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