Part-Time Patient Access Specialist

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients.
• Correctly identifies and collects patient demographic information.
• Interacts with hospital departments and physicians offices to schedule and direct patients.
• Performs medical necessity checks.
• Informs patients of any issues with securing the financial account.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Completes other duties assigned by manager.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems.
• Adheres to all department policies and compliance requirements.

• Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collects authorization numbers in appropriate systems.
• Provides professional and constructive environment for communication across units/departments and resolves operational issues.
• Communicates customer satisfaction issues to appropriate individuals.
• Demonstrates teamwork by helping co-workers.
• Communicates effectively with others, respects diverse opinions and styles.

• Utilizes multiple online order retrieval systems to verify or print the patients order.
• Verifies insurance eligibility and benefit levels through the use of online tools.
• Completes accurate handoff instructions and notes to scheduling staff in Epic.
• Demonstrates ability to use all computer applications efficiently.
• Runs real time eligibility (RTE) on all patients to verify insurance.
• Sends quality Epic Messages/Telephone encounters.

• Proactive in preventing issues with patient visit.
• Understands minimum data set required for a complete registration.
• Understands departmental and individual quality metrics.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.
• Provides ideas and suggestions for process improvements within the department.

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