Part-Time Patient Access Specialist (Remote)

• Practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides customer service to patients.
• Correctly identifies and collects patient demographic information.
• Interacts with hospital departments and physicians offices to effectively schedule and direct patients.
• Performs medical necessity checks as necessary.
• Completes out-of-pocket estimations as requested by patients.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Participates in Quality Assurance reviews.
• Uses effective service recovery skills to solve problems.
• Adheres to all department policies and compliance requirements.

• Communicates information to the patient.
• Collects authorization numbers in appropriate systems.
• Provides professional and constructive environment for communication.
• Communicates customer satisfaction issues to appropriate individuals.
• Demonstrates teamwork by helping co-workers.

• Utilizes multiple online order retrieval systems.
• Verifies insurance eligibility and benefit levels through the use of online tools.
• Completes accurate handoff instructions and notes in Epic.
• Demonstrates ability to use all computer applications efficiently.
• Runs real time eligibility (RTE) on all patients.

• Proactive in preventing issues with patient visit.
• Understands minimum data set required for a complete registration.
• Understands departmental and individual quality metrics.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.

What is the last date for applying to the job?

Which countries are accepted for this remote job?