Full-Time Payment Account Manager

• Provides accurate payment posting to accounts, analyzes accounts for proper reimbursement and allocation of revenue.
• Identifies issues with payments for follow-up by RCM Account Managers.
• Reconciles accounts for insurance and patient credits.
• Posts payments received daily within 72 hours.
• Must be able to read an EOB.

• Accurately post insurance payments, adjustments, and denials to patient accounts to ensure accurate account balances.
• Post payments received daily within 72 hours; verify all EFT deposits and scanned checks have been posted by month end.
• Identify any payments not being paid at the allowed/contracted amount; work closely with RCM Account Managers and Sr. RCM Manager for payment discrepancies.
• Monitor daily reports to achieve accuracy and timeliness in bank deposits.
• Ability to interpret and apply the Explanation of Benefit (EOB) summary from payors as it relates to posting payments and issuing refunds; accurately submit refunds.
• Reconcile payment discrepancies and resolve posting errors in a timely manner.
• Monitor and report on accounts receivable aging, denied claims, identifying trends and areas for improvement.
• Record batch totals with date and initials on payment batch reconciliation.
• Properly communicates and documents payment denials in the practice management system.
• Make notes in patient accounts as to action taken to resolve problems and respond to inquiries.
• Once Insurance payments have been received and posted, close outstanding claims.
• Send patient statements upon closing claim (same day).
• Send monthly patient statements, including Text to Pay.
• Work with Office Managers to identify and approve patient accounts to be sent to Collection agency.
• Must adhere to all HIPAA guidelines and regulations.

• Minimum of 3 years of experience in dental payment posting and accounts receivable follow-up.
• Must be able to post $500k+ in a month
• Candidates must be able to work with high volume of work while maintaining attention to detail and accuracy.
• Proficient in computer skills required, including billing software and PMS systems.
• Strong knowledge of insurance reimbursement processes, dental terminology, and accounts receivable management.
• Must be able to read and understand EOBs.
• Experience with patient and insurance refund processing and calculations.
• Ability to work independently and meet deadlines as part of a team in a fast-paced environment.
• Excellent organizational and time management skills.
• High school diploma or equivalent

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