Contractor PB Resolute Professional Billing

• Lead or participate in all phases of the Epic Professional Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.
• Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.
• Configure and customize Epic Professional Billing application to meet specific business requirements while adhering to best practices and industry standards.
• Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.
• Collect, analyze, and document business operations and workflows.
• Meet with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security workgroups, ensure integrity of the system’s security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensure that interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new module releases, test new modules and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Provide onsite support during go-lives and system upgrades.
• Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes. Analyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and provide on-call support on a rotating basis.
• Analyze new functionality in new releases to identify impact, make recommendations and review and test changes
• Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.

• PB Resolute Billing Certification (with up to date CEE)
• Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience

• This position requires current Epic certification in Resolute Professional Billing
• Minimum of 3 years of experience implementing, optimizing, and/ or supporting Epic Professional Billing application in a healthcare environment.
• Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies.
• Proficiency in Epic system configuration, customization, and integration techniques.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team.

What is the last date for applying to the job?

Which countries are accepted for this remote job?