Full-Time Platform Site Reliability Engineer

• Design, build, and maintain the infrastructure powering our multi-tenant SaaS platform.
• Implement and manage cloud-native systems (AWS) using best-in-class tools and automation.
• Operate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support continuous delivery.
• Establish and enforce SLOs, SLAs, and error budgets.
• Develop infrastructure as code (Terraform or similar) for repeatable and auditable provisioning.
• Experience in programming solutions for Platform Tools.
• Solid understanding of the network stack and cloud topologies.
• Monitor system health using tools like Datadog, Prometheus, Grafana.
• Improve incident response practices and help reduce mean time to detect (MTTD) and recover (MTTR).
• Ability to troubleshoot and fix incidents.
• Participate in a shared on-call rotation.
• Work closely with software engineers to embed reliability and observability into every service.
• Develop automated runbooks, health checks, and alerting.
• Support automated testing, canary deployments, and rollback strategies.
• Contribute to security best practices, compliance automation, and cost optimization.

• BS in Computer Science/Engineering
• 5+ years in an SRE/platform engineering role supporting SaaS platforms.
• Strong hands-on experience with public cloud services (AWS, GCP, Azure).
• Proficiency with Kubernetes and container-based deployment.
• Strong programming or scripting skills (Python, Go, Bash...).
• Experience with CI/CD pipelines (e.g., GitHub Actions, GitLab CI, ArgoCD).
• Experience with observability stacks (Prometheus, ELK/EFK, Datadog, etc.).
• Comfort with being part of a rotating on-call schedule.
• Strong system-level troubleshooting skills.
• Deep understanding of Linux systems, networking.
• Experience supporting multi-tenant microservices architectures.
• Familiarity with service mesh, e.g., Istio.
• Knowledge of zero-downtime deployment strategies, blue/green and canary releases.
• Exposure to compliance standards such as SOC 2, ISO 27001, or HIPAA. FedRAMP experience is a big plus.
• Experience with chaos engineering or resilience testing practices.

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