Full-Time Platinum Project Manager

Platinum Project Manager General Purpose: The Platinum Project Manager will play a key role in the growth and expansion of the Platinum team at AireSpring. This position will lead the Platinum Sr PCs to ensure they deliver the entire AireSpring sold solution for projects to our high end and Platinum customers.

Essential Duties and Responsibilities:

• Advocate for and support Platinum customers during the operational experience, anticipating needs and addressing all requests effectively and efficiently.
• Subject matter expert for customer and internal SLA’s, operational processes, and ongoing plans to support accurate expectation settings.
• Identifies and communicates key operational and customer process gaps. Provides direction and support to resolve.
• Leading the Platinum team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Maintaining positive relationships with team, customers, and partners.
• Provide upper management and AireSpring executive teams with required reports regarding the Platinum team and projects.
• Must have a strong understanding of the AireSpring product set and services to assist both the customer and the Platinum team.
• Regular interaction with different teams and the customer’s technical teams to assist customers with questions/issues.
• Independently manage difficult scenarios professionally.
• Assist with managing escalations to resolve issues on the customer’s behalf.
• Multi-tasking, quick decision making, and strong customer-centric mindset are essential.
• Familiar with all escalation paths to ensure a positive customer experience.
• Conduct regularly scheduled progress updates to all stakeholders.
• Set implementation expectations.
• Confirm ordered services.
• Coordinate times and dates.
• Conduct a post-implementation review for Customer approval.
• Update documentation and process tracking.
• Track and monitor process throughout the project’s life cycle.
• Support customers from any AireSpring geographic area or sales channel.
• Other Duties as Assigned.

Platinum Project Manager Responsibilities:

• Computer literate, including word-processing, database, and spreadsheet programs.
• 3-5 years Telecom Project Management experience - PMP a plus
• Demonstrated experience with complex multi-node projects.
• Demonstrated success in building project timelines and meeting deadlines.
• Demonstrated ability to facilitate team meetings, monitor, track, and communicate to resolve issues and conflicts.
• Exceptional verbal, written and presentation skills.
• Proven ability to work effectively both independently and as part of a team.
• Exceptional organizational skills, detail-oriented, and comfortable working with diverse customers.
• Considerable (minimum 5 years) expertise in creating specialized process improvement initiatives.
• Demonstrated ability to lead team members to expand their capabilities and document processes and procedures.

Desired Minimum Qualifications:

• BA or BS degree desired.
• Minimum of three (3) years’ management experience required.
• Minimum of five (5) years project management of voice, data and/or internet industry experience required.

Necessary Knowledge, Skills, and Abilities:

• Basic computer, keyboard, and mouse utilization.
• Fundamental working understanding of voice, data, and internet customer application requirements.
• Comfortable working in a demanding, fast-paced, customer-focused organization.
• Trained in product and/or project management best practices, procedures, and tools.
• Demonstrated analytical and problem-solving ability.
• Highly organized, able to handle multiple tasks with speed and accuracy.
• Excellent customer and vendor relationship management skills.
• Strong oral, written communication, and presentation skills.
• Strong time management skills.
• Demonstrate analytical capabilities with attention to detail.
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly.
• Strong work ethic.

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