Full-Time Portfolio Manager – Impact Accelerators
ServiceNow is hiring a remote Full-Time Portfolio Manager – Impact Accelerators. The career level for this job opening is Manager and is accepting Chicago, Illinois based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Portfolio Manager – Impact Accelerators
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Chicago, Illinois
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Job Details
The role of a Portfolio Manager is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.
As part of the global customer excellence organization, the Portfolio Manager plays a critical global role and is accountable for both creating and maintaining a portfolio of Technical, Strategic and Architectural accelerators.
Our Impact accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.
What you get to do:
As a Portfolio Manager within ServiceNow Impact, you will be instrumental in shaping and scaling our accelerator portfolios that drive customer success. You’ll work globally to design, launch, and support our solutions that personalize and accelerate digital transformation journeys on the Now Platform. You will act as the ServiceNow subject matter expert and bring together ServiceNow best practices, innovations, capabilities and content to help customers achieve their goals.
Responsibilities:
- Portfolio Development - Create and maintain a portfolio of Impact accelerators across ServiceNow technical domains, their governance, architecture and the strategic operations to support them, which can include engagement flows, supporting technical automations, workshop presentations.
- Communication - Communicate effectively with people having a broad range of knowledge.
- Enablement and Delivery Support - Launch and support the delivery of accelerators by global team of experts and consultants in the form of assisting with delivery questions, delivering webinars, and internal enablement.
- Create consultative Partnerships – Collaboration with ServiceNow Business Units and Product Success Teams to establish how Impact Accelerators can support customers with product adoption, respond to barriers to success and increase knowledge and utilization of the capabilities within their portfolio
- Strategic Thought leadership - Provides strategic and technical thinking, to build and execute on a roadmap to meet team objectives.
- Advocacy and Expertise - Serve as the subject matter expert on assigned technical/product domain and act as a thought leader within the role. Capable of guiding both internal and external audiences by providing deep subject matter expertise.
- Cross-Functional collaboration - Develop a network of relationships and collaborate closely with colleagues across geographies, product lines and disciplines.
- Innovation and forward looking - Explore new cutting-edge technologies for potential incorporation into different accelerators.
- Prioritization and problem solving - Analyze intricate problem scenarios and develop creative solutions. Understanding timelines and commitments required to meet release timeframes and targets.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Interacts well with both technical and non-technical audiences, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
- 5+ years Proficiency with, and understanding of, multiple product suites available on the Now Platform, their interoperability, and impact within the context of the platform as a whole. With experience of AI/ML technology, preferably bring experiences with Infrastructure and Workflow based products (ITOM, CRM, ITSM, CMDB/CSDM)
- A passion to continually learn new areas of the Now Platform through instruction and self-training.
- Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes, and customer value.
- Highly data-driven when determining opportunities and making decisions. A commitment to drive customer engagement towards business outcome and value realization.
- Creative, entrepreneurial spirit with comfort running initiatives and programs independently within a “start-up paced” environment.
- Experience working with Agile methodologies
- Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
- Keen attention to detail and the ability to multitask in a self-managed environment.
- Customer-centric mentality. Relentless focus on Customer value and will break down all barriers to ensure customer success
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Portfolio Manager – Impact Accelerators at ServiceNow is
19th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Chicago, Illinois
] applicants. .
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