Full-Time Principal Engagement Manager, Federal

What you get to do in this role: As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives to add significant value to customers and help the broader organization innovate.

Deliverables include implementing new projects and managing/navigating customers during these projects.

Manage cross-functional projects, teams, senior business executives, and customers to provide a unique customer experience.

Provide weekly/monthly and quarterly updates to customers and internal executive teams.

Manage each project phase and navigate cross-functional teams (internal and external).

Initiate/participate in strategic initiatives impacting the tactical approach and influencing project direction.

Develop and present the value proposition to customers as part of the initiative and ongoing collaboration.

Mentor Customer Outcomes or Partner team members to achieve engagement deliverables and promote customer desired results.

Identify gaps between actuals and plans, proposing solutions and driving resolutions.

To be successful, you have:

• Active security clearance required.
• Minimum of 12 years high-tech/SaaS industry experience.
• 8+ years in Customer Engagement roles.
• Prior experience implementing/supporting ServiceNow products in enterprise.
• Strong cross-functional, technical Project Management experience (planning, scheduling, monitoring, stakeholder reporting)
• Experience leading key projects, strategic customer programs from inception to successful roll-out and beyond.
• Strong documentation and presentation skills, creative thinking, hands-on approach.
• Experience with analytics, metrics, and KPIs.
• Thought leadership and strategic thinking.
• Ability to gather/analyze data, understand pros/cons of different decisions/options.
• Clearly communicate abstract ideas, manage complex project objectives.
• Excellent negotiation and persuasion skills.
• Facilitation skills in leading/planning meetings, reviews, and retrospectives.
• Strong customer orientation, anticipating and acting.
• Active listening skills to ensure feedback drives initiatives and improvements.
• Ability to learn quickly, pick up tools/systems/processes.
• Critical thinking skills, assimilating and implementing new information, strategic thinking.
• BS/BA in Computer Science, Engineering, or related discipline preferred.
• Travel up to 50%
• ServiceNow CSA certification or willingness to obtain it within 90 days.

What is the last date for applying to the job?

Which countries are accepted for this remote job?