Full-Time Principal Engagement Manager, Healthcare

What you get to do in this role:

• Manage cross-functional projects and teams.
• Provide updates to the customer as well as to internal executive teams.
• Manage each phase of the project.
• Initiate and/or participate in strategic initiatives.
• Develop and present the value proposition to the customer.
• Mentor Customer Outcomes or Partner team members.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Minimum of 12 years of high-tech/SaaS industry experience.
• 8+ years in Customer Engagement roles.
• Prior experience with implementing or supporting ServiceNow products in an Enterprise.
• Strong cross-functional, technical Project Management experience.
• Demonstrated experience in leading key projects.
• Strong documentation and presentation skills.
• Experience with analytics and understanding of metrics and KPIs.
• Thought leadership and strategic thinking.
• Ability to gather and analyze data.
• Ability to communicate abstract ideas clearly.
• Excellent negotiation and persuasion skills.
• Facilitation skills in leading and planning meetings.
• Strong customer orientation and an innate ability to anticipate and act.
• Active listening skills.
• Ability to learn quickly and pick up tools, systems, and processes.
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically.
• BS/BA degree in computer science, engineering or related discipline preferred.
• Travel up to 50%

What is the last date for applying to the job?

Which countries are accepted for this remote job?