Full-Time Principal Platform Architect

Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.

This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform.

This is a highly consultative role that guides partner and customer resources to achieve their goals through leading practices.

Interfaces with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, implementation, and ongoing operations related to ServiceNow solutions.

Develops strong relationships with C-suite and business leaders to understand client vision and how ServiceNow fits into their digital transformation journey.

Translates business objectives to outcomes through visual customer roadmaps.

Interacts with customer architecture personnel (enterprise and solution) to:

• Analyze and translate business information and technical requirements into an architectural blueprint for solutions achieving complex business objectives.
• Position ServiceNow as the system of action to enable the integrated digital transformation roadmap.
• Establish and advise on technical governance related domains and associated processes.
• Drive platform health by reviewing and guiding the remediation of configurations and customizations that don't align with ServiceNow leading practices.
• Work with clients and ServiceNow teams to establish delivery operating model governance for successful go-lives, end-user adoption, and ongoing support.
• Advocate/champion ServiceNow's advisory leading practices and industry use cases with clients.
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes.
• Guide a customer down a prescriptive solution design and manage technical implementation decision points.
• Define solutions across the platform that align with delivered capabilities.

Experience and Skills Required:

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (AI-powered tools, workflow automation, AI-driven insights, or AI's impact).
• Consulting experience (preferred - Big 4, Strategy Firm, or OEM software or cloud company).
• 3+ years of management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
• Fortune 500 or OEM software or cloud company enterprise architect career progression (Technical, Architecture).
• Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps.
• Guide large Consulting/SI organizations.
• Large program experience leading architecture and design.
• Enterprise or Solution Architect role and/or relevant experience.
• Data modeling, core data design, security, integrations, configuration management.
• Experience in implementing one or more cloud-based systems (Salesforce, Workday, AWS, Azure, or Oracle Cloud).
• 1-2 years of ServiceNow Platform experience required.
• Cloud platform experience desired.
• Familiarity with Enterprise Platforms required.
• Strong communication and presentation skills.
• Travel up to 50%.

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