Full-Time Principal Platform Architect

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.

Responsibilities:

• Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
• Provide a variety of knowledge across multiple workflows
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
• Translate goals to outcomes into a customer roadmap
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
• Manage technical governance, and a delivery operating model and governance
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
• Support the sales effort by scoping and estimating the engagement and change orders
• Be an active contributor of leading practices and expertise related to the ServiceNow platform
• Maintain skills / certifications on relevant technologies and workflows
• Support the professional development of others through mentoring
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Required Competencies:

• Customer Focus
• Results Driven
• Collaborative
• Executive level communication skills
• Strategic mindset

Travel up to 50%

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