Full-Time Principal Platform Architect
ServiceNow is hiring a remote Full-Time Principal Platform Architect. The career level for this job opening is Expert and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
ServiceNow
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You will be part of the Customer Outcomes team, accelerating platform adoption and improving customer outcomes through services delivered by outstanding consultants.
The Principal Platform Architect is a technical advisory role, helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
Responsibilities:
- Work with the customer across executive, platform owner, enterprise architects, and development teams.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members.
- Develop relationships with technical and business leaders to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Maintain skills / certifications on relevant technologies and workflows.
- Support the professional development of others through mentoring.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
12+ years progressive experience as part of a professional services organization; or equivalent education/experience.
Management consulting experience. Ability to travel up to 50%.
Creativity with comfort running programs independently within a fast-paced environment.
Success driving complex issues through analysis and resolution.
Ability to relay complex information to diverse set of audiences, both technical and non-technical.
ServiceNow certifications in aligned workflow.
Industry domain expertise. Large program experience leading architecture and design.
Enterprise architecture experience. Cloud application technology experience.
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
Articulates AI system design, ethical implications, and platform use cases clearly.