Full-Time Principal Platform Architect- HCLS

• Architecture & Design: Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards. Lead platform governance, performance, scalability, and maintainability best practices.
• Stakeholder Engagement: Collaborate with business units, product owners, and developers to translate business needs into technical solutions. Provide architectural guidance and mentorship to developers and administrators. Present platform strategy and design decisions to stakeholders and leadership.
• Platform Leadership: Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development. Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations. Ensure adherence to ServiceNow architecture guardrails and coding standards.
• Innovation & Strategy: Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation. Support the development of reusable solutions, accelerators, and technical assets. Participate in vendor evaluations, proof of concepts, and roadmap planning.

• Management Consulting Experience preferred
• Experience in HCLS industry
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Enterprise or Solution Architect role and/or relevant experience.
• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 1-2 years of ServiceNow Platform Experience is desired but not required

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