Full-Time Principal Product Development Program Manager

PagerDuty, Inc. (NYSE:PD) seeks an experienced Principal Product Development Program Manager (Operations) to lead and optimize software engineering operations initiatives. This role bridges technical strategy with operational excellence, driving cross-functional programs enhancing engineering efficiency and delivery capabilities.

Key Responsibilities:

• Lead complex, cross-functional technical programs focused on engineering operations, infrastructure, and process improvements supporting operational excellence in Product Development.
• Develop and maintain program roadmaps, ensuring alignment with Prod Dev strategy, engineering priorities, and critical path execution.
• Partner with engineering leaders to identify operational bottlenecks and implement scalable solutions.
• Establish and track key performance indicators (KPIs) for engineering operations and productivity.
• Facilitate technical decision-making processes and drive consensus among multiple stakeholders.
• Lead incident management process and implement improvements as needed.
• Other responsibilities in operational support of the Product Development department of PagerDuty as needed.

Basic Qualifications:

• 8+ years of experience in technical program management, with at least 5 years focusing on engineering operations.
• Strong understanding of software development lifecycle, DevOps practices, and cloud technologies.
• Proven track record of successfully delivering large-scale, highly technical programs.
• Deep knowledge of CI/CD, infrastructure automation, and operational monitoring.
• Proven track record of change management and being an agent of change in a software development environment.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related technical field.
• Professional certifications in Project Management (PMP) or Agile (CSM, SAFe).
• Experience with cloud platforms (AWS, Azure).
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Background in site reliability engineering (SRE) practices.
• Experience with incident management and on-call operations.
• Track record of implementing engineering productivity improvements.

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