Full-Time Principal Product Manager Security

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

We are seeking an experienced Senior Principal Product Manager to ensure security is front and center for every new ServiceNow offering and design upgrade. This role is pivotal in driving the adoption of security, enabling developers and non-technical users alike to build secure applications and workflows.

What you get to do in this role:

• Define and execute the security strategy and roadmap for new products or major changes ensuring it meets the needs of our customers.
• Work closely with engineering, design, and customer success teams to deliver security solutions.
• Work closely with security teams to ensure we are the best users of our own products such as Sec-Ops, IRM, SPM.
• Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
• Act as the SME during the initial roll-out and provide support when needed.
• Analyze competitive offerings to ensure our risk to profitability ratio remains competitive and innovative.
• Help sales and support teams to create FAQs, complete governance documentation as required.
• Communicate critical messages and engage with many diverse functional stakeholders through the product lifecycle.

Skills:

• Skilled in managing relationships with internal and external stakeholders, ensuring clear communication regarding project progress, risks, and outcomes.
• Ability to participate in technical discussions and help make design trade-offs.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
• Build RACIs to clearly identify decision-makers for application, product, and infrastructure services.
• Strong written and verbal communication skills to effectively convey the product vision, write user stories, and interact with stakeholders.
• Ability to translate complex problems into easily understood requirements and provide solutions.
• Familiarity with Agile frameworks (Scrum, Kanban, etc.).
• Familiarity with cloud platforms (AWS, GCP, Azure).
• Familiarity with software development, testing, and release processes, and integration with program management.
• Ability to manage multiple, complex, interrelated projects and programs with tight deadlines and cross-team dependencies.
• Experience in creating and managing project roadmaps, ensuring long-term vision aligns with company objectives.
• Ability to influence and lead without direct authority, aligning diverse teams towards common goals.
• Familiarity with data analysis tools (SQL, Tableau, Power BI).
• Ability to inspire and lead teams without direct authority.
• Comfortable working in dynamic, fast-paced environments.
• Desire to stay up-to-date with emerging trends, technologies, and customer needs.

Experience Requirements:

• 5+ years of Security experience
• 5+ years of ServiceNow experience (desired)
• 15+ years of program management experience in infrastructure or software development organizations
• 10+ years of Business process management, process engineering and executing process improvements
• Strong prioritization skills and discipline to focus on high-impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Education:

• Masters in Business Administration (MBA) is preferred, or equivalent Computer Science, Engineering, or Information Technology degree.

Certifications (Nice to have):

• PMP-Project Management Professional
• PMI-ACP Agile Certified Practitioner
• CSM Certified ScrumMaster
• CSPO Certified Scrum Product Owner
• CSP architecture certifications (optional)
• AWS Certified Solutions Architect
• Google Cloud Professional Cloud Architect
• Azure Solutions Architect
• ServiceNow CSA Certified System Administrator
• ServiceNow CPC Certified Process Consultant

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