Full-Time Principal Product Manager | Security

ServiceNow Security Organization (SSO): The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and customers. Enabling customers to migrate data and workloads to the cloud, accelerating business growth, and ensuring trust as the most trusted SaaS provider. Creating a positive work environment for employees. Seeking an experienced Senior Principal Product Manager to ensure security is prioritized in every new ServiceNow offering and design update.

Role responsibilities:

• Define and execute the security strategy and roadmap for new products or major changes, ensuring it meets customer needs.
• Work closely with engineering, design, and customer success teams to deliver security solutions.
• Collaborate with security teams to optimize usage of internal security products (Sec-Ops, IRM, SPM).
• Conduct market research and engage with customers to understand needs, workflows, and pain points for product decisions.
• Act as SME during initial rollout and provide support as needed.
• Analyze competitive offerings to ensure a competitive risk-to-profitability ratio and innovation.
• Assist sales and support teams in creating FAQs and governance documentation.
• Communicate critical messages and engage with diverse stakeholders throughout the product lifecycle.
• Manage relationships with internal and external stakeholders, ensuring clear communication of project progress, risks, and outcomes.
• Participate in technical discussions and make design trade-offs.
• Assume leadership responsibilities as an accountable owner committed to the outcome.
• Lead efforts across teams, and influence within and outside the team.
• Build RACIs to identify decision-makers for application, product, and infrastructure services.
• Communicate the product vision effectively, write user stories, and interact with stakeholders.
• Translate complex problems into clear requirements and solutions.
• Utilize Agile frameworks (Scrum, Kanban) and cloud platforms (AWS, GCP, Azure).
• Manage multiple, complex projects with tight deadlines and cross-team dependencies (managing resources, SLAs, risks, schedules, and budgets).
• Create and manage project roadmaps aligning with company objectives.
• Influence and lead diverse teams towards common goals without direct authority.
• Utilize tools (SQL, Tableau, Power BI) for project performance analysis.
• Inspire and lead teams without direct authority.
• Stay current with emerging trends, technologies, and customer needs.
• Leverage or critically think about integrating AI into work processes.

Qualifications:

• 5+ years Security experience
• 5+ years ServiceNow experience (desired)
• 15+ years program management experience in infrastructure or software development
• 10+ years Business process management, process engineering, and process improvement
• Strong prioritization skills and focus on high-impact activities
• Experience defining and capturing product requirements and transforming them into a roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• MBA or equivalent degree in Computer Science, Engineering, or Information Technology (preferred)

Nice to haves:

• CSP architecture certifications
• AWS, Google Cloud, or Azure certifications
• ServiceNow CSA, CPC certifications

Additional Notes: Full-time position; Experience with Agile frameworks, cloud platforms, and software development processes is required. Strong communication and stakeholder management skills are essential.

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