Full-Time Principal Service Planner

We are seeking a strategic thinker to join our team. The position will work across the whole organisation and play a key role in service planning, ensuring that Council services meet the current and future needs of the community.

What you’ll be doing:

• Support the organisation to meet the Local Government Act 2020 service performance principles.
• Support the development of the organisation’s new approach to service management including service planning, service delivery, service reviews, service improvement, service design and business analytics.
• Provide expert guidance driven by research and analysis to evaluate Council services.
• Guide the research and analysis of current and future trends in local government service delivery and recommend innovative service delivery options for Council services.
• Guide the community engagement required to understand current and future service needs.
• Analyse, synthesise and communicate complex information to stakeholders.
• Build strong stakeholder relationships internally and externally to drive efficiency opportunities.
• Facilitate project working groups, meetings and workshops, as well as planning sessions to determine customer and stakeholder needs.
• Contribute to the implementation of the Integrated Planning and Reporting Framework.
• Contribute to the development of organisational documents including the Service Planning Policy and Framework, Council Plan and Organisational Strategy.
• Develop and maintain key project documentation, including project plans, project status reports, budgets and risk reports with appropriate mitigation and contingency plans.
• Support the procurement of consultants and assist with contract management.

The skills and experience you’ll bring to the role:

• Strong understanding of current opportunities and challenges in service planning at strategic and operational levels within the local government sector.
• Knowledge of business analytics and continuous improvement principles.
• Thorough working knowledge of a range of computer software including the Microsoft 365 suite.
• Well-developed business acumen, financial, problem solving, analytical and conceptual skills.
• Skills in managing time, setting priorities, planning and organising one’s work.

Required Certifications & Qualifications

Degree or Diploma business analytics, corporate strategy, strategic planning, or public and social policy or similar with experience or a lesser formal qualification with extensive experience business analytics, continuous improvement or service planning. Demonstrated experience in project management, service planning, business analytics or continuous improvement.

Experience working in Local Government or strong knowledge of the sector will be considered advantageous.

What is the last date for applying to the job?

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