Full-Time Principal Software Architect – Observability & Data Platforms
ServiceNow is hiring a remote Full-Time Principal Software Architect – Observability & Data Platforms. The career level for this job opening is Expert and is accepting Orlando, Florida based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Principal Software Architect – Observability & Data Platforms
Posted
Career Level
Full-Time
Career Level
Expert
Locations Accepted
Orlando, Florida
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Job Details
We’re looking for a Principal Software Architect to design and implement next-generation, AI-enabled observability and data platforms.
This role reports to the Senior Director of Engineering.
What you get to do in this role:
- Define and evolve the architecture and design of AI-enabled observability and data platforms across distributed systems.
- Shape the technical strategy and design principles for metrics, traces, logs, and events pipelines.
- Drive the application of AI and agentic AI to enhance observability capabilities.
- Partner with platform, SRE, and application teams to standardize instrumentation and telemetry frameworks.
- Establish SLAs, SLOs, and data contracts that connect observability to system and business outcomes.
- Lead architectural design sessions, technical reviews, and cross-team alignment on observability and AI integration.
- Author architecture documents, design proposals, and technical playbooks to guide engineering teams.
- Provide deep technical mentorship on distributed systems, observability design, and data architectures.
- Drive the adoption of OpenTelemetry, modern observability standards, and AI-assisted tooling across engineering teams.
- Oversee platform scalability, cost efficiency, and reliability from an architectural perspective.
- Collaborate with leadership to align platform and AI roadmaps with enterprise engineering strategy.
- Design and develop scalable, maintainable, and reusable software components.
- Collaborate with product managers to translate requirements into well-architected solutions.
- Build intuitive and extensible user experiences using modern UI frameworks.
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
- Integrate automated testing into development workflows to ensure consistent quality across releases.
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
Platform Architecture & Strategy
- Define the architecture and roadmap for a multi-cloud, multi-tenant observability platform.
- Design for scale, performance, and reliability with cost-aware architecture choices.
- Ensure systems are cloud-native, container-aware, and optimized for Kubernetes and service mesh environments.
Monitoring, Instrumentation & Developer Enablement
- Define architectural standards for scalable telemetry systems for logs, metrics, traces, and events.
- Design frameworks and best practices for instrumentation, monitoring, and observability adoption.
- Ensure observability validation is embedded into CI/CD and developer workflows.
Data Platform Architecture
- Design data pipelines for hot/cold telemetry paths and long-term retention.
- Define governance, privacy, and access control frameworks for observability data.
- Enable analytics and reporting across telemetry and operational data.
Technical Leadership
- Own architectural direction and design standards across observability and data teams.
- Champion engineering excellence, automation, and quality at scale.
- Mentor engineers and serve as an internal thought leader for telemetry and AI-driven platform design.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Software Architect – Observability & Data Platforms at ServiceNow is
23rd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Orlando, Florida
] applicants. .
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