Full-Time Principal Solution Architect, Workflow (Federal)

• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices.
• Design solutions using Technology Workflow solutions for common customer use cases.
• Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders.
• Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders.
• Promotes continuous improvement practices for delivery/engagement materials.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Up to 50% travel annually, driven by customer needs and internal meetings

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• At least 8 years of consultation and/or configuration experience related to implementing complex technologies.
• At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Technology Workflow solution suite
• Vast and varied experience across leading Technology software platforms
• Demonstrated ability to influence and consult senior leaders
• Customer-centric mentality, willing to go the extra mile for the customer
• Interacts well with both technical and non-technical customers
• Capable of developing visually rich and professional conceptual design documents
• Experience conducting solutions presentations and obtaining customer acceptance to solution design
• Strong capabilities in forging trust, engaging a remote or in-person audience
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
• A passion to continually study new technologies and functionality

• Certified System Administrator (required or must be achieved within the first 60 days)
• At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days).

• Certified Technical Architect (required or must be achieved within the first 365 days)

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