Full-Time Privia+ Implementation Manager

The Privia+ Implementation Manager plays a key role in Privia's provider innovation programs. They are responsible for the successful implementation of the Privia+ suite of products and services. These premium solutions remove burdensome tasks from providers’ to-do lists, freeing them to focus on excellent patient care.

The implementation manager is the first line of contact for the provider from sale to go-live, maintains regular check-ins, and ensures timely completion of all tasks.

1. Lead successful go-lives for Privia+ products
2. Execute project plans, adhere to deadlines, and work to resolve blockers that threaten success
3. Deliver training sessions on coding workflows, documentation requirements, and compliance standards for new providers
4. Provide ongoing education and resources to address specific provider needs
5. Serve as the primary point of contact for new providers during the implementation phase
6. Maintain excitement and momentum from sale to go-live
7. Provide go-live support as needed
8. Work closely with clinical, operational, and billing teams to align coding services with overall organizational goals
9. Configure and optimize coding workflows tailored to the provider’s specialty and organizational guidelines
10. Test and validate coding systems to ensure accuracy and functionality for new providers
11. Support providers through change management
12. Collaborate regularly with SMEs, internally and externally, to ensure exceptional customer service
13. Compile and provide feedback to internal and external teams
14. Address and resolve any technical, procedural, or documentation issues during the implementation process
15. Escalate complex issues to the appropriate teams for resolution when necessary
16. Perform initial audits of provider documentation to assess alignment with coding standards
17. Provide constructive feedback to improve documentation practices and coding accuracy
18. Lead and participate in shadow coding processes as needed, providing feedback and support to improve coding accuracy and adherence to regulatory requirements
19. Stay updated on regulatory changes and communicate updates to the providers as needed
20. Maintain detailed records of the implementation process, including training sessions, audits, and feedback
21. Develop and update documentation and resources to support future implementation
22. Perform other duties as assigned

Required:

• Bachelor's degree or equivalent preferred
• Certified Professional Coder (CPC) Required
• 5+ years experience in E&M and specialty coding
• Coding auditing experience preferred
• Knowledge of the healthcare industry
• Must comply with HIPAA rules and regulations

Salary Range: $79,000.00 - $88,000.00 (base pay)

Additional Compensation: Eligible for annual bonus (targeted at 15%) and restricted stock units.

Technical Requirements (for remote workers only): Minimum 5 MBPS download speed and 3 MBPS upload speed.

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