Full-Time Privia+ Success Associate

Privia+ Success Associate will provide ongoing support to enrolled Privia providers and their staff.

Responsibilities:

• Support Privia+ Success Manager on key operational projects
• Monitor program KPIs weekly.
• Aggregate data sources to create provider performance check-in decks and ROI analyses
• Track & manage resolutions of outstanding provider and staff questions
• Escalate and manage performance issues and KPIs with the Privia+ team
• Support day-to-day provider and office support
• Collaborate with Privia+ Success Manager and Program Managers
• Comply with HIPAA rules and regulations

Qualifications:

• 1+ years of account management or client-facing experience in physician billing
• Coding experience preferred
• Certified Professional Coder (CPC) preferred
• Strong Excel skills
• CRM (Salesforce) and data management experience preferred
• Experience working in a healthcare or physician practice setting preferred
• Ability to have honest, difficult conversations with providers and office managers
• Passion for improving physician workflows
• Ability to work in a fast-paced environment
• Strategic and tactical skills
• Clear & concise oral and written communication
• Prioritization and multitasking skills
• Self-directed and ability to take initiative
• Maintain confidential information
• Enthusiastic and able to thrive in a changing environment

Technical Requirements (remote):

• Minimum download speed: 5 Mbps
• Minimum upload speed: 3 Mbps

Salary: $55,000.00 - $65,000.00 base pay (does not include benefits or bonus). Bonus eligible, targeting 10%.
Base salary determined by experience, education, and location.

Equal Opportunity Employer

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