Full-Time Process Excellence Manager - Technology

• Business Process Optimization Across Functions
• Build and maintain a continuous improvement roadmap aligned to strategic business goals.
• Evaluate and redesign and map processes in customer service, billing, sales, field operations, finance, HR, and IT.
• Drive automation, digitization, and workflow orchestration for efficiency, cost reduction, and improved experience.
• Partner with department heads to identify pain points and high-impact opportunities for process transformation and tailored technology solutions.
• Champion a culture of continuous improvement and digital enablement.
• Monitor industry trends and emerging technologies to drive innovation in operational excellence.
• Data Certification & Quality Management
• Perform quality testing on key operational and enterprise data such as usage metrics, financials, customer records, and HR data.
• Certify data used in dashboards, reports, and decision-making to ensure completeness and consistency.
• Internal Control & SOX Oversight
• Manage SOX testing and control evaluations across business functions for IT general and application controls.
• Review control design and effectiveness across systems and processes.
• Lead remediation and documentation efforts for audit findings.
• Enterprise Data Governance
• Promote policies for data ownership, classification, retention, and usage.
• Partner with data stewards and owners across departments to improve governance maturity.

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