Full-Time Process Intelligence Program Director

• Process Intelligence Implementation: Discover and define process optimization and automation solutions across Global People Services to enhance end-to-end efficiency, quality and performance.
• Implement Business Process Intelligence (process mining, task mining & analytics) for ongoing performance monitoring, discovery, change validation, capacity management and control.
• Partner closely with People Product Management, Digital Technology and Operations Service Delivery to define and implement a transformation roadmap for acceleration of Automation and Agentic AI solutions across Global People Services.
• Enable Centers of Excellence and Operations leaders to develop and implement low code/no code automation opportunities, including Citizen Development, RPA, and AI Agents
• Oversee the selection, implementation and ongoing development of Process Intelligence tools and methods.
• Engage with Business Process Owners and leaders in Product Management and Digital Technology to integrate Process Intelligence tools with existing workflow systems through automated data feeds and ETL routines.
• Identify and prioritize opportunities for process simplification and automation/ AI based on insights from Process Mining and Task Mining.
• Engage with Business Process Owners and Product Managers to develop end-to-end Process Mining dashboards for automated performance monitoring & control, validation of change impacts, and continuous improvement.
• Leverage Process Mining and Task Mining to analyse processing variation and define requirements and test cases for automation/ AI solutioning.
• In collaboration with Business Process Owners, Product Managers and Project Managers, develop an integrated solution for Global People Process Documentation and Knowledge Management (i.e., using iBPMS and other KM/ EA technologies).
• Leverage Process Mining and Task Mining to streamline development and maintenance of process models, KOPs, automation/ AI solutions, and capacity models.
• Monitor new developments in the field of Process Intelligence and AI in order to adopt best practices and continuously improve internal capabilities.
• Program Leadership & Strategy: Stakeholder Engagement & Communication
• Engage with key stakeholders to understand business needs and ensure alignment of Process Intelligence capabilities with organizational goals.
• Communicate program progress, insights, and results to senior leadership and other stakeholders.
• Advocate for Process Intelligence initiatives and promote a culture of data-driven management across Global People Services.

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